Refund & Return Policy

Refund & Return Policy

Last Updated: November 9, 2025
Store Name: Luxenoor
Website: [https://luxenoor.shop/]

Thank you for shopping with Luxenoor! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

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1. Returns

• You may return eligible items within 7–14 days of receiving your order.

• To be eligible for a return, your item must be unused, unopened, and in its original packaging.

• Proof of purchase (order number or receipt) is required.

• Certain items such as used cosmetics, opened skincare products, or sale items cannot be returned for hygiene and safety reasons.

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2. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 7–10 business days.

• Shipping fees are non-refundable.

If your refund is delayed, please contact your bank or payment provider first, as processing times may vary.

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3. Exchanges

We only replace items if they are defective or damaged upon arrival.
If you need to exchange an item, please contact us within 48 hours of delivery with photos of the product and packaging.

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4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

• Opened or used beauty and skincare products

• Gift cards

• Sale, clearance, or promotional items

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5. Damaged or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us immediately at [your email address] with your order number and photos of the issue.
We will arrange a replacement or refund at no extra cost to you.

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6. How to Start a Return

To initiate a return, please email us at:
📧 [hammad,ecom9@gmail.com]
Include:

• Order number

• Reason for return

• Photos (if applicable)

Our support team will guide you through the process.